FAQ

GENERAL QUESTIONS

What is gold-filled?


Gold-filled is made from solid "Gold" and "filled" with other alloys. Gold-filled wears like solid Gold because its outer surface is solid Gold. Electroplating is NOT a part of this process. Gold-filled is created by using heat and pressure to fuse a layer of Karat Gold to copper, brass, or some other base metal. Therefore, gold-fill materials will not turn your skin green and does not tarnish. It will keep its gold shine for a lifetime. Ehliesha pieces are perfect even for the most sensitive skin.




Why is my Sterling Silver jewelry tarnished?


As all silver metals, they will tarnish over time. Unlike electroplate metal, .925 Sterling Silver jewelry can easily be restored back to its orginal luster with appropriate polish/sterling solution. It is natural for silver to oxidize and tarnish. With proper care, your Sterling Silver jewelry will last a lifetime.




Is my Gold-filled jewelry losing its shine?


Much like other jewelry, you must maintain your Gold-filled jewelry. Sweat, dirt, grime, daily wear, and lotions can dull the shine. In each Ehliesha box, you will receive "Clean & Care Instructions". A few drops of dish soap (dawn soap prefered) and warm water every 4-6 months will restore shine back into your gold-filled jewelry. Proper storage when not in use will also prolong the life of your pieces. Along with polishing cloth, shine and luster of your Gold-filled jewelry will restore. ***I recommend Eurotool's polishing cloth. Each purchase will include one for you, but you may purchase extra http://eurotool.com/products/POLISHING_CLOTH_12_X_15-4207-203.html ***




What is the process into making your pieces?


Step One & Two: Measure twice, cut once. Soldered and first round of pickling. Step Three & Four: Reshape, solder any excess and 2nd pickling. Step Five - Eight: File, Polish, Buff, and Wash




How are the jewelry packaged?


Packed in a kraft brown corrugated box, handstampped with palm trees, and sealed with "Mahalo Nui Loa" sticker. Inside includes:

  • Shredded white and mint papers for cushion
  • Wrapped in mint tissue paper
  • Greeted with handstamped "Hello Gorgeous"
  • Cardstock in clear cello with each piece(s) name and description
Mailing packaging is in a teal bubble wrap envelope and sealed with Ehliesha logo sticker. Inside includes:
  • Polishing cloth
  • How-to care instructions
  • Business card




How long does it take to make each piece(s)?


EHLIESHA are handmade from start to finish. An average, each piece will take 2-8 days to create. Due to the handcrafted nature of EHLIESHA jewelry, each pieces may or may not be exact as the one before. Turn around time is average 1-2 weeks. However, I do my best to produce the same quality and care to each one. The estimated days provided might be more or less depending on the availability of materials. ***If this should occur and an order is placed, I will contact you ASAP to provide you with options.***





SHIPPING

When will my order ship?


Though we always strive to ship your order as soon as possible, due to the hancrafted nature of each piece, please allow 7-14 Business Days (excluding weekends & US Holidays) for your piece(s) to ship from our Las Vegas craft room. Please take into consideration Nevada State holidays as well. We currently ship with USPS Priority Mail and once shipped, most packages will arrive 2-5 business days. We do not have any inventory in stock as each piece are made-to-order. This means that we do not have "all ready made" in stock. Once order is received, we will start the crafting process, polishing, boxing, and packing for shipment.




What carrier will you use to ship my order?


We currently ship via USPS Priority Mail. Once your item is shipped, most packages will arrive 2-5 business days. Once your package is shipped, you will receive an email with your tracking number.




How much is shipping & handling?


FREE SHIPPING to all domestic (51) orders.




Why have I not receive my item?


We currently ship via USPS Priority Mail and takes 2-5 business days to receive your package. Please note, transit time is an addition to our quoted production time. Delays may sometimes occur in transit due to weather, custom, etc. It is beyond our control. Please ensure all shipping addresses are up-to-date and entered correctly at time of purchase as each shipping label is generated base on the exact shipping details provided. Changes cannot be made to the inteded destination once your package has been shipped and a tracking number is provided. However, we ensure that all packages are properly labeled & mailed to the provided address and marked as "Delivered" by the U.S. Postal Service. If you believe that your package might have been lost, please contact your local post office, as it is out of our control. Packages shipped via USPS Priority Mail are tracked and insured. If you feel that your item has been misdelivered in their error, please immedietly contact your local post office.




Do you ship internationally?


At the moment, no. We will announce in the future if we'll add international shipping.





RETURN POLICY

What is your return policy?


Unfortunately, all items are FINAL SALES at this moment. We do not accept returns and/or exchange. An update will be announced on our social medias (Instagram and Facebook page) of any/all changes. Your satisfaction is my highest priority and will ensure that your piece(s) is crafted with quality and care! If you are unsatisfied with your order for any reason, please contact me immediately so that I may assist you.





SIZING

How do I measure my ring size?


Refer to the images on how to find your ring size. ***Please take your measurements in CENTIMETERS*** Cut a strip of paper that is long enough to fit around your finger. Wrap the paper around your finger. Not too tight, aim for a snug, comfortable fit. Mark where the two ends meet. Measure the length (in centimeters) of the paper from tip to pencil mark. SIZES REFERENCE: Midi/Pinky Rings:

  1. U.S. Size 1: 3.9 cm
  2. U.S. Size 1 1/2: 4 cm
  3. U.S. Size 2: 4.2 cm
  4. U.S. Size 2.5: 4.3 cm
  5. U.S. Size 3: 4.4 cm
  6. U.S. Size 3.5: 4.6 cm
  7. U.S. Size 4: 4.7 cm
  8. U.S. Size 4.5: 4.8 cm
Standard Rings:
  1. U.S. Size 5: 5 cm
  2. U.S. Size 5.5: 5.1 cm
  3. U.S. Size 6: 5.2 cm
  4. U.S. Size 6.5: 5.3 cm
  5. U.S. Size 7: 5.5 cm
  6. U.S. Size 7.5: 5.6 cm
  7. U.S. Size 8: 5.7 cm




How do I measure my bangle size?


Refer to the images on how to find your bangle size. ***Please take your measurements in INCHES*** Position your hand like you would when putting on a bangle. Use a tape measure or string + ruler will work. Place tape measure (string) below the base of your knuckles. Meaure (in inches) around the widest part of your hand including your thumb knuckle. ***Pictured is measured at 8 5/16"*** SIZES REFERENCE: Petite: 7" Extra Small: 7.25" Small: 7.5 "
Medium: 7.75 "
Large: 8"
Extra Large: 8.25 "
XXL: 8.5" XXXL: 9"





WHOLESALE

Do you offer wholesale order?


Yes, we do. Please send us an email to inquire.




What is your minimum order?


First order is $150 minumum Reoder is $100




What payment do you accept?


We accept Paypal and Cash App.




Do you have a wholesale catalog available?


Yes, please send as an email and we will send you the wholesale pdf file.




What is your turn around time?


Our wholesale turn around time is 4-6 weeks.





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